Implementing RescueLink in Your Practice

Implementing RescueLink in Your Practice: Flexible Options to Fit Any Workflow

In today’s fast-paced clinical environment, simplicity, speed, and flexibility are critical. That’s exactly what RescueLink delivers. Whether you're a solo practitioner or managing a high-volume clinic, RescueLink gives you multiple workflows to streamline product recommendations, increase patient compliance, and drive recurring revenue—without disrupting your flow.

Here’s how you can implement RescueLink into your practice, with real-world examples of how different office setups can take full advantage.

Option 1: Doctor-Driven Simplicity

For practices where the doctor prefers to own the full patient experience, RescueLink is incredibly fast and easy to use—taking less than 60 seconds per patient.

How it works:

  • During the exam, the doctor logs into RescueLink from a tablet, desktop, or smartphone.

  • They add the recommended products to the cart.

  • After asking for the patient’s phone or email, they send the RescueLink digitally via text, email, or QR code.

This method ensures patients walk out with everything they need and keeps the doctor in control of the messaging. It’s fast, efficient, and ideal for smaller offices or providers who want to make sure the message is delivered personally.

Option 2: Hybrid or Staff-Driven Workflow

Larger practices or those with scribes/front desk teams can easily delegate the RescueLink process.

How it works:

  • The doctor either starts a cart (saving it as a draft using the patient’s last name) or uses a RescueLink Handoff Post-it to mark which OTC products they’re recommending.

  • The Handoff Post-it is given to the patient and the staff — ensuring the handoff is smooth and the message doesn’t get lost in translation.

  • At checkout, the front desk or scribe completes the cart, enters the contact info, and sends the RescueLink via text, email, or prints a QR code.

This ensures that patients leave with both a physical reminder of what was recommended and a direct digital link to order those products. It’s a one-two punch that drives better compliance and higher conversion rates.

Optional Add-On: In-Office Inventory Support

For offices that stock inventory, RescueLink works with your sales strategy—not against it.

Best Practice:

  • Sell the first month of therapy or product in-office.

  • Use RescueLink to schedule a follow-up reorder message 30–60 days later via text or email.

  • If the patient declines to buy in-office, submit the RescueLink cart right away to capture the sale online.

Whether you're using the doctor-led or staff-driven model, this “hybrid inventory” approach captures both short-term and recurring sales while keeping you in control.

Why This Matters

Every day, doctors lose revenue and patient engagement to Amazon, Walmart, and big-box retailers. RescueLink was built to reverse that trend—giving you tools to stay connected with your patients, reinforce your recommendations, and reclaim the value you deliver in the exam room.

  • Drive better compliance
  • Increase recurring revenue
  • Simplify in-office and digital product delivery

Final Thoughts

There’s no one-size-fits-all approach to RescueLink. That’s the point. Whether you want full control, prefer to delegate, or run a blended model with in-office inventory, RescueLink flexes with your practice.

Have questions? Want help choosing the best setup? Our team is ready to walk you through implementation tailored to your flow.