Wholesale Policy · Price Match
Price Match Guarantee
Buying a product somewhere else for less? Tell us. We price match any direct manufacturer or distributor price, per SKU, so you can move your ordering to one source without giving up your pricing.
Key Takeaways
- We price match any direct manufacturer or distributor price, per SKU.
- Email a recent invoice, or a quote dated within the last 60 days, to providers@dryeyerescue.com.
- Invoices or quotes older than 60 days need manual confirmation with the vendor, because manufacturer pricing rises over time.
- Dry Eye Rescue works with the vendor and confirms within 14 days.
- The matched price is our maximum discount of 20% off, applied to the cart automatically at 200 or more total units.
Quick Answer: What is the guarantee?
If you currently buy a product from a manufacturer or another distributor for less than our price, email proof to providers@dryeyerescue.com and we will work to match it on that SKU. The matched price is set at our maximum discount, 20% off, which applies to the cart automatically once you reach 200 or more total units.
Dry eye is highly prevalent and frequently goes undiagnosed in routine care, so an efficient, single-source supply chain helps practices treat more patients consistently. Source: TFOS DEWS III (2025).
How It Works
- Email us what to match. Send the SKUs, or the vendor you currently buy from, to providers@dryeyerescue.com and tell us what you want us to try to match.
- Attach your pricing. Attach your most recent invoice, or a quote dated within the last 60 days, to the same email.
- We work with the vendor. Dry Eye Rescue works directly with the vendors to match the products, and confirms the outcome within 14 days.
- Your pricing is set. Once approved, your account is set for the matched pricing under your login. The maximum 20% discount applies to the cart automatically at 200 or more total units.
What to send
- A recent invoice showing your current price, dated within the last 60 days, or a current quote dated within the last 60 days.
- Email it to providers@dryeyerescue.com with the invoice or quote attached.
- Documents older than 60 days cannot be approved without manual confirmation with the vendor, because manufacturer pricing changes over time.
Volume Discounts and the Maximum Discount
Dry Eye Rescue pricing already includes volume discounts. The maximum discount is 20% off, and it applies to your cart automatically once you reach 200 or more total units across the order.
The price match is set at this maximum discount. So the way to reach the matched, best price is to build your order to 200 or more total units, which applies the full 20% off to the cart.
When We Cannot Match Exactly
We will always get as close as we can. Some vendor pricing comes from trade show specials, large one-time bulk buys, or limited-time promotions that are tied to those specific terms and are not available to match outside them. When that happens, we will tell you the best price we can offer and why, so there are no surprises.
DER Clinical Pearl
Consolidating to one distributor is worth more than a few dollars on a single SKU. When your ordering lives in one place, you reach the 200-unit threshold faster, unlock the full 20% across the cart, and keep your team out of three different portals. Build the larger, combined order and the math usually beats piecing it out vendor by vendor.
Terms
Price matching is subject to verification of your submitted invoice or quote and to vendor agreements. Matches are made per SKU. Invoices or quotes must be dated within the last 60 days; older documents require manual confirmation with the vendor. Pricing tied to trade show specials, volume bulk buys, or limited-time vendor promotions may not be eligible. Approved pricing is applied to your account and may be reviewed if vendor or list pricing changes. Product and brand names referenced are trademarks of their respective owners.
Frequently Asked Questions
What does the price match cover?
Any direct manufacturer or distributor price, matched per SKU. If you are buying an item elsewhere for less, email proof and we will work to match it.
What proof do I need to send?
An invoice or quote dated within the last 60 days showing your current price. Because manufacturer pricing changes over time, invoices or quotes older than 60 days cannot be approved without manual confirmation with the vendor first.
How long does it take?
Dry Eye Rescue works with the vendor and confirms the outcome within 14 days of receiving your invoice or quote.
How is the matched price applied, and how do I get the maximum discount?
The matched price is set at our maximum discount of 20% off. That maximum applies to your cart automatically once you reach 200 or more total units, so building your order to 200 units is how you reach the matched price.
What if you cannot match the price?
We get as close as we can and tell you the best price we can offer. Some vendor pricing is tied to specials, bulk buys, or promotions we cannot match outside those terms.
Can you match a trade show special or bulk promo?
Often not, because those prices are tied to a specific event, volume, or time window. We will still get as close as we can and explain where we land.
Do I need a wholesale account first?
Yes. Matched pricing is applied under your account login, so you need an approved wholesale account. If you do not have one yet, you can apply, and we can start the price match in parallel.
Does the matched price stay on future orders?
Yes. Your approved matched pricing stays on your account, and the maximum 20% discount applies whenever your cart reaches 200 or more total units. We may review pricing if the underlying vendor or list pricing changes.
How do I get help or start a request?
Email providers@dryeyerescue.com and attach your most recent invoice, or a quote dated within the last 60 days. You can also call (561) 468-8747. We will confirm within 14 days.
Move your ordering to one source
Email your current invoice or quote and we will work to match it, so you can consolidate with Dry Eye Rescue without giving up your pricing.